1. Are you licensed and insured?
For a local South Florida move, ask the company to confirm its licensing and insurance. Check what protection applies to your belongings and whether it can provide the documents your building requires.
2. How is the estimate calculated?
Ask how crew size, hours, truck fees, packing, and access affect your local moving estimate. Confirm what is included and how changes to your moving details can affect the total. Get the pricing details in writing.
3. Do you subcontract the move to another company?
Some moving 'companies' are actually brokers who sell your job to a third-party carrier you've never vetted. Ask directly whether the crew showing up on moving day works for the company you booked.
4. What happens if something is damaged?
Ask what protection is included by default versus what costs extra, and how claims are handled. A company with a clear, straightforward answer here is a good sign; vague answers are a red flag.
5. Can you handle my building's requirements?
If you're in a high-rise, ask whether they can provide a COI and whether they're familiar with reserving elevators or loading docks for buildings in your area.
6. What's included in the quoted price?
Confirm whether packing materials, disassembly/reassembly, stairs, and long carries are included or billed separately. This is where quotes can quietly diverge from what you end up paying.
7. Can I see recent reviews?
Recent, specific reviews (not just a star rating) tell you more than a sales pitch. Look for patterns — consistent mentions of punctuality, care with belongings, or communication issues — across multiple recent reviews rather than judging off one or two.